EVE Support

We’re here to help you make the most out of your EVE experience! Whether you’re looking for guidance on creating an account, finding local events, or troubleshooting technical issues, our support team is ready to assist.

1. Getting Started

1.1 Downloading the EVE App

iOS Users: Download EVE from the App Store and follow the on-screen instructions to install.
Android Users: Download EVE from the Google Play Store and follow the on-screen instructions to install.

1.2 Creating an Account

Launch the EVE app or visit our website.
Tap/Click on “Sign Up.”
Provide your email address, create a secure password, and fill in any required profile details (e.g., name, date of birth).
Verify your email to complete the registration process.

1.3 Logging In

If you’ve already created an account:

Tap/Click on “Log In.”
Enter your registered email and password.
(Optional) Use Social Login if you prefer to sign in via Facebook, Google, or Apple.

2. Common Tasks & FAQs

2.1 Exploring Events

Location Settings: Make sure you’ve enabled location services on your device so we can recommend events near you.
Search & Filters: Use filters like date range, category, or distance to refine your search.
Bookmarks: Tap the “Bookmark” icon on any event to save it to your personal list.

2.2 Booking Tickets & Purchasing Promotions

Secure Payments: EVE uses a secure payment gateway for ticket purchases. Your payment information is never stored on our servers.
E-Tickets: After completing a purchase, you’ll receive an e-ticket or confirmation code via email and in the App.

2.3 Managing Your Profile

Updating Personal Details: Go to “Profile” > “Settings” to edit your name, email, or other account information.
Changing Password: Under “Profile” > “Settings” > “Security,” choose “Change Password” and follow the prompts.

2.4 Event Creators & Organizers

Create an Event Listing: If you are a business owner or event organizer, visit our [Event Organizer Portal] or tap “Create Event” in the app.
Promoting Your Event: We offer promotional tools (featured listings, notifications, etc.) to reach targeted users based on location and interest. Contact us at info@eveinc.ca for more details.

3. Troubleshooting & Technical Support

3.1 Password Recovery

Click “Forgot Password?” on the login screen.
Enter your registered email.
Follow the link sent to your email to reset your password.

3.2 App Crashes or Freezes

Update the App: Check your device’s app store for the latest EVE update.
Clear Cache: If you’re on Android, try clearing the app cache in your device settings.
Reinstall: If all else fails, uninstall and reinstall the EVE app.

3.3 Issues with Tickets or Events

Contact the Organizer: For questions regarding refunds, event changes, or venue details, reach out directly to the event organizer through the contact info provided in the event listing.
Contact EVE: If you need additional help or encounter any technical errors, email us at info@eveinc.ca.

4. Additional Resources

Privacy Policy: Learn how we handle your data by reading our Privacy Policy.
Terms of Use: Understand your rights and responsibilities when using EVE by reviewing our Terms of Use.

5. Contact Support

If you can’t find what you’re looking for in our FAQs or need immediate assistance, feel free to get in touch:

Email: info@eveinc.ca

Please provide as many details as possible when you contact us (screenshots, device type, event ID, etc.) so we can address your concern more efficiently.

Thank you for choosing EVE!

Your experience matters to us. We’re committed to helping you discover exclusive, authentic events and promotions that align with your unique interests. If you have any suggestions or feedback on how we can improve, don’t hesitate to let us know at info@eveinc.ca. We appreciate your support and look forward to making your journey with EVE a memorable one!